VTONE Virtual Queue Call Back
VTONE Virtual Queue Call Back expands the options available in the PBX queues and allows you to assign dynamic queue penalty rules to escalate calls based on the length of hold time. The Queue Call Back also allows you to create Virtual Queues to manage queue behavior and expand and customize caller destinations for callers routed through the virtual queues.
NEW **Queues Call Back Option**
BETA: Allow callers to optionally hangup their call and have the queue hold their position in line for them and call them back once their held position would be the next caller to be transferd to a agent.
Build Dynamic Queue Penalty Rules that change the longer a caller waits in a queue.
* Example: Set a queue to only try agents with a penalty of 0-3 for the first 30 seconds, then only try agents with a penalty of 2-5 for the next minute.
Create Virtual Queues.
A virtual queue allows you to change the settings of a queue before you route the call to your queue.
* Destination of Failover
* Wait Time
* Minimum and Maximum Penalties CID Prefixes