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VTONE Queue Metrics

Measure the Effectiveness of your Call Center in Real Time with VTONE Queue Metrics

VTONE Queue Metrics

Ever feel frustrated trying to generate effective reporting on your call center stats? After plugging in tons of numbers into specific cells in a spreadsheet, only to realize your numbers are off somewhere when your reports don't add up, can leave anyone feeling lost and overwhelmed. And unless you're able to view the data in real-time, you're always playing catch up and viewing stats based on past events. Wouldn't it be nice to be able to view data in real-time and be able to adjust accordingly?

The good news is with VTONE Queue Metrics, you can run detailed reports on historical and real-time data for all locations from a single portal. With the user-friendly web-based administration, you can make changes to your call queues and routing on the fly. And, VirtualTone will help you tie Queue Metrics into your current CSM software to streamline your business applications. Everything you could possibly need to stay connected to the call volume of your business is right here:

  • Call Queue Detail Reports
  • Agent Session Detail Statistics
  • Call Distribution Queue Statistics
  • Track Outcome of Calls
  • Answered Queue Call Statistics
  • Queue Call Detail Statistics
  • Queue Lost Calls Detail Statistics
  • Real-time Queue Analysis
  • Real-time Agents Interface
  • Real-time Visitors Web Statistics
  • Inbound Automatic Call Distributor Attempts
  • Area Code Breakdown Call Statistics

And many more!

Contact a Specialist Today

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