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VirtualTone Feature List

Call Queues

  • Invisible Queues
  • Remote Queue Members
  • In Queue Music or Messaging
  • Queue Experience
  • Caller Experience
  • Music on Hold Per
  • Queue
  • Queue Announcements
  • Login Queue Members
  • Permanent Queue Members

IVR

  • Ringing Options
  • IVR Courtesy
  • Alter Caller ID
  • Extension Dialing
  • Record Digits
  • Play Sound
  • Say Digits/Letters
  • Get Extension Type
  • Say a Number
  • Check User Password
  • Go to Another IVR Menu
  • Say Date/Time
  • Play Sound From URL
  • Record Sound
  • Time Based Clause
  • Send to External Number
  • Merge Sounds
  • Change Language
  • Perform Math
  • Set Distinctive Ring Hint
  • Concatenate Variables
  • Send Call Values to a URL
  • Dial Extension
  • Set & Get Global Variable
  • Send an Email
  • Store a Recorded Sound in Sound Manager
  • Gate Keeper
  • Get Extension Status
  • Play Recorded Sound
  • Upload Recorded Sound
  • Conditional Clause
  • Send to Voicemail
  • Send a Recorded Sound to Voicemail

Third Party Integration

  • Mobile SIP Apps Click to Call
  • Integration with Microsoft Office
  • Firefox Integration
  • ConnectWise Integration
  • Salesforce
  • Microsoft Dynamics CRM
  • NetSuite
  • Appointment Reminder Module
  • Web Call Back Module
  • Dialer Module
  • Agency Matrix

Mobility

  • Acknowledge Call
  • Converged Phones
  • InCall Menu
  • One Mailbox, Many Phones
  • Send to Voicemail Action
  • Ring All Action
  • Same Caller ID, Different Phone
  • Forward Calls
  • Cascade Calls Action

Extension Management

  • 3 to 6 Digit Extensions
  • Extension Groups
  • Permissions Per
  • Extension
  • Bulk Import for Extensions

PBX Tools

  • Multiple Administrators Flexible Incoming Call Routes
  • Flexible Outgoing Call Routes
  • Connection Status View
  • SNMP Monitoring
  • Music on Hold in MP3
  • Automated Call Recording
  • Server Info & Disk Usage
  • Custom Company Directories
  • Diskspace Quotas for Mailboxes
  • Custom Time Frames
  • Music on Hold Announcements
  • Custom Sound Manager
  • Outgoing Caller ID Control
  • Ordered Call Rules

VT Flash Operator Panel

  • Monitor and Pick Up Incoming Calls
  • Monitor Ring Groups and Queues
  • Set Presence for Others to See
  • Custom Popups to Search google or Integrate with Third-Party Applications
  • Manage Queue Membership

Technology Choices

  • External VOIP Providers
  • External Trunking
  • IP or Analog Phones
  • Video Calling
  • Special Codec Support
  • Failover Options Outgoing Calls
  • Cell phone/Table applications (SIP client)

Notifications

  • Fax Notifications
  • Custom Voicemail Notifications
  • IMAP Mailbox

Call Control

  • Transfers
  • Call Pickup
  • Do Not Disturb
  • Hold
  • Call Parking
  • Intercom & Paging

Networking

  • Managed Tech Support Access
  • Network Access Control
  • Automatic IP Blocking
  • Strong Passwords
  • Easy Network Setup

Voicemail

  • Custom Greetings
  • Flexible Voicemail Access
  • Voicemail Blast Groups
  • Automatic Voicemail Setup
  • Voicemail Control
  • 0 Out of Voicemail
  • External Voicemail

Maintenance

  • Automated Software Updates
  • Error Logs
  • Automated Backups
  • Managed Hardware Upgrades

Reporting

  • Queue Reports
  • Call Logs
  • Scheduled Reports
  • Queue Logs
  • Call Reports
  • Queue Status
  • Concurrent Calls Report

Conferencing

  • Conference Via Handset
  • Meet Me Conference Center
  • Simple Conference Room

Globalization

  • Manage Sounds Multiple Languages
  • Flexible Language Support
  • Language Sound Packs
  • Flexible Date Formats

Faxing

Support

  • Free Software Updates
  • Email Support (8am-6pm CST)
  • Phone Support (8am-6pm CST)
  • After Hours Emergency Support
  • 24 Hour Network Monitoring

 

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