VirtualTone Blog

In every company the goal is to move forward and sometimes you may think you are doing everything to move forward and just not achieving your goals. One of the main ways to move forward and keep current clients happy and acquire new clients is building those relationships that you won't get anywhere else and making sure every interaction is a positive one. To do this you must make sure that your employees are meeting your companies standards and upholding the values that you've worked so hard to build. Adding a metrics package to your VirtualTone VoIP system could be what your company needs to tell you where some improvement can be made to bring your efficiency and performance to 100%!

Did you know you can video chat straight from your Polycom? The Eagle Eye Mini Camera which will work with VVX 500 & 600 series phones, Trio and VoxBox allows you to call from Polycom to Polycom for an easy and seamless video chatting expirence. The Eagle Eye Mini Camera has high definition 1080p video, electronic pan, tilt and 4x zoom.

It's that time of the year again, to start thinking about ways to make this your best year yet. After the holididay's we can get into a sluggish routine and a bit unmotivated, however a new start is right around the corner so lets look at some ways that we can start the year with a bang!

You can get your equipment and set up now and make no payments until January 2019 through our financing partner Marlin Finance!

This year VirtualTone turns 20! Being in business since 1998 we have learned what it takes to provide the ulitmate communication solution and have become obsessed with providing customer service that can't be compared. 

Check out what some of the compliments that our current client's gave us!

In honor of all the brave men and women who have served,  VirtualTone would like to extend our deepest gratitude and wish you all a Happy Veterans Day. We appreciate all the sacrifices all veterans have made and continue to make for our country.

With VirtualTone's expirence in the insurance industry, we wanted to take a look at all of the amazing insurance discounts that companies offer our veterans.

If your company uses ConnectWise you know just how much this CRM is capable of. Whether it is support, marketing, billing, or quoting, ConnectWise has a way to streamline this process for your business and make sure no detail is left out. The ConnectWise ticketing system helps track time and information for your client, as well as for your company. Now at VirtualTone we have a way to help unify your VirtualTone communication system and ConnectWise ticketing even more with the VTONE Dial by Ticket Module.

One thing about technology is it is always evolving and changing for the better. The next big idea is always right around the corner. One of these big ideas has been revolutionary for home offices, traveling employees and cutting office expenses. You used to have a whole separate cell phone for your work phone on the go, now you can just download an app and have your office phone ready to go in a matter of minutes. Are you looking for something that saves your company time and money while also making it convenient for your employees to work from anywhere?

We’ve got your solution!

I think we can all agree that 2017 was gone in the blink of an eye. So here we are at the beginning of a new year and a whole new set of possibilities! If you are like the average person then you think of your New Years Resolution and it seems a little far fetched but you decide to go for it anyways. This year take a different approach to the tired “new year, new you” view!

In 2017 one of our favorite sayings is "There's an app for that." Which is true...there is an app for EVERYTHING. December 11 is National App Day so we thought we would celebrate by letting you know some of the most innovative and interesting apps of 2017!

Here is the definition of QoS according to techopedia.com:
Quality of service (QoS) refers to a network’s ability to achieve maximum bandwidth and deal with other network performance elements like latency, error rate and uptime. Quality of service also involves controlling and managing network resources by setting priorities for specific types of data (video, audio, files) on the network. QoS is exclusively applied to network traffic generated for video on demand, IPTV, VoIP, streaming media, videoconferencing and online gaming.

Now lets break it down into more simple terms...

At VirtualTone we only Partner with the best of the best, which is why we have valued our partnership over the years with SecureTech Solutions located in Illinois. SecureTech Solutions offers premium security solutions and exceptional service for your residential and business needs.

How much time do you take searching for your client's call recordings and seeing how much time to bill them? Do you take depositions over the phone and need to keep them in a secure location that is easily accessible for you to review more in depth?
VirtualTone has worked with law firms since 1998 and knows the challenges they face that differ from other businesses.

We are extremely proud to be sponsoring a hole at the annual JoeJoe Bear Foundation Golf Tournament on Monday November 6, 2017. 

Cancer had undoubtedly touched someone's life that we love. The JoeJoe Bear Foundation offers children comfort in a very special and personal way when they are affected by cancer. 

Whether it is a natural disaster like a hurricane or a massive power outage caused by an unforeseen event, having a business continuity plan is critical for your company to succeed. A disruption in your businesses communication can cause unsatisfied clients, loss of customers, and a bad reputation which all translate into financial losses that can be detrimental to your businesses long term success. 

Take a look at these 3 tips to help your business continuity plan for your VoIP communication system so you can stay ahead of life's unpredictable events and keep in contact with your valued clients.

The end of another year is near! Take advantage of the 2017 tax break for all 2017 qualifying equipment for your office. This means that if you buy (or finance) a piece of equipment you can deduct the Full Purchase Price (up to $500,000) from your gross income. 

According to the United States Census Bureau ten of the 15 fastest-growing large cities were located in the South in 2016, four of the top five were in Texas. Now we know how the saying goes, everything is bigger in Texas.....and it's true! Is your communication system ready for the increased traffic?