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VirtualTone Blog

VirtualTone offers a complete voice and video communication solution for business of all sizes, from start-ups to call centers. Since 1998, VirtualTone has provided a fully-dedicated,hosted solution.

It's Almost the Holiday Season! Is Your Company Ready?

The holiday season is a very busy time for most businesses. With our wide range of clients we understand it is a busy season in different ways for different industries. For example, the healthcare industry might be busy trying to squeeze in the end of the year appointments for patients who have reached their deducatable and the retail industry might be busy putting out the holiday decor and hiring seasonal associates. Check out some holiday hints that can make sure your communication system is ready for your busy season!

 

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Hurricane Season is Upon Us! Is Your Business Prepared?

Hurricane season is always a little nerve racking....especially if you live along the coast. The Weather Channel recently announced that Colorado University recently upped the prediction of hurricane's this year from 12 to 15 with 8 becoming hurricanes. 

This doesn't mean that any will even make landfall, it is just a prediction. But, is your business prepared for worst case scenario?

 

 

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FAQ: Basic VoIP Terms

If you aren't an IT wiz certain terms and concepts may seem a bit out of you comfort zone. But don't worry, we want to help you understand some simple VoIP terms. Let's explore a few basic VoIP terms to help you expand your knowledge. 

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Trident Digital Technologies and VirtualTone Partner To Provide Ultimate Communication Solution

HOUSTON, TX. July 18, 2017- Today Houston-based telecommunications company VirtualTone (www.virtualtone.net), announces strategic partnership with Trident Digital Technologies (www.tridentdt.com) an IT company based in the Dallas area. VirtualTone Gold Agent partners provide small businesses to call centers the advantages of using cloud technology in their communication and IT infrastructure. 

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The Polycom VVX Refresh

Polycom does an amazing job of always working to improve their phones and deliver the best possible product to their customer. Recently they have refreshed their line of VVX phones and made a few minor improvments.

 

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Why Purchase Polycom-Branded Products Only from Authorize Polycom Resellers

VirtualTone is a proud authorized reseller of Polycom products and we use them in our own offices. We feel comfortable offering this product to our clients because we know the quality in each Polycom phone.

A frequently asked question we receive is, "Why can't we buy our own Polycom phones on other websites," and we would like to share those answers directly from Polycom.

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Hosted vs On Premise VoIP Communication System

If you do a quick search on the web, you’ll come up with tons of articles comparing hosted and on premise phone systems. To quickly summarize, there are many benefits to choosing a hosted solution over on premise:

  • Lower setup costs
  • No maintenance fees or hassles—your monthly cost is predictable
  • Easy disaster recovery planning—if you lose power at your office, you can quickly route calls to cell phones so you don’t miss a beat

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VirtualTone Introduces VTONE ULTRA

ALVIN, TX: Trusted telecommunication provider VirtualTone is pleased to introduce its latest solution, VTONE ULTRA . VTONE ULTRA offers a unique internet-based communication system that caters to all types of businesses. It includes over a hundred features that customers can choose from to customize their phone system to respond to their needs.

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VirtualTone Integrates Web-Based Phone System with ConnectWise

VirtualTone Integrates Web-Based Phone System with ConnectWise TAMPA, Fla. and HOUSTON, Dec. 27, 2010 - The VTONE Sidebar satisfies a popular ConnectWise partner integration request - inbound call recognition with ConnectWise. VTONE SideBar instantly searches a partner's company database, then retrieves and displays customer information in the ConnectWise Company Screen directly on the sales or technical agent's computer. VTONE SideBar handles inbound and outbound calls without any special drivers, and it runs on Windows, OSX and Linux operating systems.

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