We all want to take that summer vacation to the beach, lake, or river to cool down in these scorching temperatures. But we can't all take the time away from work...especially specific industries such as the hospitality industry that are non-stop in the summer months. Guess what? With your VirtualTone communication system you can beat the heat AND continue managing your business.
Not sure if you will have adequate internet access to plug in your Polycom? We've got you covered an can simply forward your office number to your cell phone so your clients will never know that you are relaxing by the pool.
A communication system is your office's most vital resource. A missed call can mean a missed business opportunity. As a business owner we understand that you want monitor your offices communication, which is why the VTone Operator Panel can allow you the ability to monitor calls even when you are playing in the sand at the beach.
Are you wanting something more in depth? The good news is with VTONE Queue Metrics, you can run detailed reports on historical and real-time data for all locations from a single portal. With the user-friendly web-based administration, you can make changes to your call queues and routing on the fly. And, VirtualTone will help you tie Queue Metrics into your current CSM software to streamline your business applications.
Everything you could possibly need to stay connected to the call volume of your business is right here:
- Call Queue Detail Reports
- Agent Session Detail Statistics
- Call Distribution Queue Statistics
- Track Outcome of Calls
- Answered Queue Call Statistics
- Queue Call Detail Statistics
- Queue Lost Calls Detail Statistics
- Real-time Queue Analysis
- Real-time Agents Interface
- Real-time Visitors Web Statistics
- Inbound Automatic Call Distributor Attempts
Call us today to discuss your features and how VirtualTone wants to help you start planning your summer vacation!