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VirtualTone Blog

Big News for Our ConnectWise Users: VTone Call Ticket Routing Module

If your company uses ConnectWise you know just how much this CRM is capable of. Whether it is support, marketing, billing, or quoting, ConnectWise has a way to streamline this process for your business and make sure no detail is left out. The ConnectWise ticketing system helps track time and information for your client, as well as for your company. Now at VirtualTone we have a way to help unify your VirtualTone communication system and ConnectWise ticketing even more with the VTONE Dial by Ticket Module.

When a call comes in it is directed to the right department, or person, by a menu or by your receptionist and now we have a module that helps streamline that process. If a call comes in on an existing open ticket the call can be sent directly to the owner of the ticket and a call recording after the call is done will be attached to the ticket.

How It Works: 

  • Inbound calls - Client will be prompted to enter a ticket number and the call will go to the person that is the ticket owner and the calls are recorded when this process is completed and attached to the associated ticket.
  • Outbound calls - The system will prompt the outgoing caller for a ticket number. Calls are recorded when this process is completed and recordings are attached to the associated ticket.

Call recordings can be helpful for quality assurance, training purposes, and for reviewing a clients request to make sure you have completed every task they need done. 

ConnectWise takes companies productivity to the next level and now that process can be even more improved for a better expirence for your client with the assistance of your VirtualTone communication system and the VTONE Dial by Ticket Module.

Contact our Sales Department at sales@virtualtone.net to learn how to start using the VTone Dial by Ticket Module!

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