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Solutions by Industry - Hospitality

virtualtone hospitalityVirtualTone lets you focus on offering your guests the best customer service, while we take care of your phone systems.

Improve Guest Relations

The hospitality industry is all about keeping guests and customers happy, and VirtualTone helps you do that. VirtualTone’s communication system makes it so guests and customers never receive a busy signal and never put on endless hold. VirtualTone’s features make calling your restaurant, hotel, motel, resort or reservation center a pleasant and impressive experience for guests. Our fully unified communications system makes it easier to keep track of reservations, orders, bookings and other guest information, decreasing the likelihood of a mistake.

Protect Against Disaster

Many of the most desirable locations for hospitality are also those locations where natural disasters are the most common, from hurricanes along the coasts to fires in the mountains. VirtualTone offers extensive disaster avoidance and recovery protections so you never lose contact, such as automatic backup and failover, routing to remote numbers, and voicemail access from email.Should a disaster happen, VirtualTone offers an emergency phone service system where you can be back up very quickly.

Connect Locations

Operating multiple locations is the norm in the hospitality industry. Many restaurants are part of larger chains, many resorts operate dozens of different facilities and hundreds of rooms. Lets also not forget about your reservation call center as well. VirtualTone unifies the communications system of an entire operation, no matter how many different facilities must be connected or how widely dispersed they are.  Even better, features such as pooling lines between locations and free calls between all numbers on an account can dramatically reduce the communications costs of multi-location operations.

Secure Your Data

VirtualTone secures their hosted PBX systems from all international and domestic attacks via multiple firewalls and a layered security model.  We also have PCI-conforming processes in place so you can trigger the pausing of call recordings to take sensitive customer data such as credit cards over the phone without the possibility of that data being discovered or stolen from the PBX itself.

Call Center / Reservation Center Features

Keep tabs on call center performance and customer satisfaction levels with our call center solutions. Call Center or Reservation Center staffers can easily sign in and out of call queues, and managers have access to training tools like call recording, call monitoring or barge and whisper (talk to an agent without customer hearing).

Regardless of your organization size, regardless of your organization needs, VirtualTone has your communication solution.


Here are some of our products to better serve you:

 

Audio conferencing is included in all of our systems, which comes with over 130+ standard features.

Easy to install (self and professional IT Installation) and easy to finance with no upfront cost, VirtualTone is the communication solution for your business!

Contact us today for a worry free phone system that will make all the difference.

Not sure what would be best for you? We’ll help you assess your needs.

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