Solutions by Industry - Hospitality
VirtualTone lets you focus on offering your guests the best customer service, while we take care of your phone systems.
Improve Guest Relations
The hospitality industry is all about keeping guests and customers happy, and VirtualTone helps you do that. VirtualTone’s communication system makes it so guests and customers never receive a busy signal and never put on endless hold. VirtualTone’s features make calling your restaurant, hotel, motel, resort or reservation center a pleasant and impressive experience for guests. Our fully unified communications system makes it easier to keep track of reservations, orders, bookings and other guest information, decreasing the likelihood of a mistake.
Protect Against Disaster
Many of the most desirable locations for hospitality are also those locations where natural disasters are the most common, from hurricanes along the coasts to fires in the mountains. VirtualTone offers extensive disaster avoidance and recovery protections so you never lose contact, such as automatic backup and failover, routing to remote numbers, and voicemail access from email.Should a disaster happen, VirtualTone offers an emergency phone service system where you can be back up very quickly.
Operating multiple locations is the norm in the hospitality industry. Many restaurants are part of larger chains, many resorts operate dozens of different facilities and hundreds of rooms. Lets also not forget about your reservation call center as well. VirtualTone unifies the communications system of an entire operation, no matter how many different facilities must be connected or how widely dispersed they are. Even better, features such as pooling lines between locations and free calls between all numbers on an account can dramatically reduce the communications costs of multi-location operations.
Secure Your Data
VirtualTone secures their hosted PBX systems from all international and domestic attacks via multiple firewalls and a layered security model. We also have PCI-conforming processes in place so you can trigger the pausing of call recordings to take sensitive customer data such as credit cards over the phone without the possibility of that data being discovered or stolen from the PBX itself.
Call Center / Reservation Center Features
Keep tabs on call center performance and customer satisfaction levels with our call center solutions. Call Center or Reservation Center staffers can easily sign in and out of call queues, and managers have access to training tools like call recording, call monitoring or barge and whisper (talk to an agent without customer hearing).
Regardless of your organization size, regardless of your organization needs, VirtualTone has your communication solution.
Here are some of our products to better serve you:
Do you need a professional look, feel and sound for your new organization? If so, VTONE Max is for you. With VTONE Max, you can grow your organization and your system will never be outdated. Starting at only 5 lines… All the enterprise features of a large organization phone system.
VTONE Ultra is the perfect small organization phone system for businesses with up to 50 phones from day one. VTONE Ultra is a perfect solution for organizations, with multiple partners, locations and staff. VTONE Ultra gives you the same features as a large organization and you have space to grow.
Is your organization more than 100 employees? Does it spread over multiple locations? Do you need to monitor your employee productivity? Then VTONE Enterprise is the solution for you. With VTONE Enterprise, your communication system can scale with ease.
VTONE Call Center
Does your organization manage a high volume of incoming calls? Do you need a system designed to take all your calls and run them through your organization queues and processes? VTONE Call Center is the system for you. With VTONE Call Center, you will be able to manage an unlimited amount of calls at any given time.
Audio conferencing is included in all of our systems, which comes with over 130+ standard features.
Easy to install (self and professional IT Installation) and easy to finance with no upfront cost, VirtualTone is the communication solution for your business!
Contact us today for a worry free phone system that will make all the difference.
Not sure what would be best for you? We’ll help you assess your needs.