Due to changes in the API's, we have discontinued the SideBar2 and its integration with ConnectWise. We are currently working on a new version of the integration with our VTONE Operator Panel, and our anticipated release date for the new version is Fall 2015. For more detail, check out our VTONE Operator Page. Be the first to know about the new integration. Fill out your contact information here, and we will keep you posted on our development progress.
Call Center Communications Solutions - Powerful, Innovative, and Efficient Collaboration
VirtualTone offers a powerhouse call center system that’s designed to work specifically for your business. Our flexible cloud-based communications solutions, complete with rich media-sharing and other collaborative platforms, are the ideal solution for your call center. Regardless the number of users, devices, or phone lines, our trusted technicians can implement the collaboration solution you need to succeed.
Call centers require an infrastructure that can foster collaboration across device platforms and add mobility; a crucial variable in today's business environment. Furthermore, you need a solution that can offer a fast and sustainable ROI. Finding the right Call Center communication solution for you starts by answering three simple questions, and ends with the only communications solution you'll ever need. At VirtualTone, if you need it, we can build it.
The VTONE SideBar2 is engineered to seamlessly interface with ConnectWise. Clients have told us they want inbound call recognition, so we deliver this and much more. The VTONE SideBar2 instantly searches your company database, then retrieves and displays customer information directly on your computer. Whether you are serving clients in the field or prospecting in the office, The VTONE SideBar2 makes your life easier. And it runs on Windows, OSX, and Linux with no special drivers to install.
Small and Medium-Sized Business Solutions - Removing Impediments in Productivity with Powerful Communications
As with any organization, the small business has to find a way to leverage their ability to communicate properly in order to efficiently do business. VirtualTone's feature-rich and innovative communications solutions go above and beyond the capabilities of traditional phone systems, and embody the new norm of ubiquity.
The communications specialists at VirtualTone know it can be difficult for small and medium-sized businesses to acquire the powerful communications solutions they need to take their business to the next level. By answering three simple questions, you can get started revolutionizing your business does business. With a VirtualTone communications and collaboration system in hand, your business can do more, for less.
Complete Communication Solution
VirtualTone is a complete communication solution that includes a phone system that can expand from one to well over 200 users. Some of the many benefits that the VirtualTone communications solutions can provide your enterprise include: the ability to have multiple phone lines, video phone capabilities, video conferencing, web/audio conferencing (Virtual Conference), web/email hosting, e-commerce, spam/virus filter, and private and secure instant message and chat capabilities. We also offer our proprietary, multi-platform VTONE SideBar2 that instantly searches your company database, then retrieves and displays the customer's information directly on your computer. You can take advantage of this full suite of features or choose the options that will best work for your organization.
VirtualTone is absolutely the only communications system you will ever need... GUARANTEED!"
With VirtualTone communication solutions in place, organizations can remotely connect offices and teams together under one global system. This increased accessibility can improve workplace cooperation and promote workforce collaboration that is sure to improve your enterprise’s productivity and efficiency.
Flexible and Easy to Use
Your VirtualTone system is scalable to meet your enterprise’s needs. Add new extensions, users, and phones at any time. VirtualTone has no user-based fees such as long distance charges, regardless of a user's location. Once your VirtualTone communications system is in place, our web-based Administrator interface is easy to use and comes with free live remote training and support.
VirtualTone Phones come with the following standard features, regardless of the size of your work force:
- Voice Mail to Email
- Call Forwarding
- Call Waiting
- Call Holding
- Call Conferencing
- Call Recording
- Call Center
- Call Transfer
- Auto Attendant
- Hold Music
- Follow Me
- Do Not Disturb
- Call Park
- Caller ID
- Speed Dial
- Easy Web-Based Admin
- Video Conferencing
- And much more!
VTONE Business Solutions
- 10 Lines/DID’s
- Up to 10 Users/Devices
- 15 Lines/DID’s
- Up to 15 Users/Devices
- 25 Lines/DID’s
- Up to 25 Users/Devices
- 35 Lines/DID’s
- Up to 40 Users/Devices
- Keep Your Own Number
- One Voice Conference Room
- One Web Conference Room
- Unlimited Extensions
- Web & Email Hosting with Barracuda Spam Filtering
- With or Without -VTONE SideBar2
- With or Without –Flat Rate Billing for Long Distance
VTONE Maxx Solutions
VoIP (Voice over Internet Protocol) is a great technology that allows you to make and receive telephone calls over the Internet and has been in the mainstream now for going on 9 years. It can also be referred to as an Internet Phone. VoIP(Voice over IP) enables you to make cheap telephone calls over a broadband Internet connection, (usually a DSL, broadband cable connection, or T1), instead of using your regular telephone service. You can connect to regular telephone numbers locally or in other parts of the US or Canada, or anywhere else in the world, usually all for one low price for US and Canada, eliminating long distance fees by using a VoIP service from an "Interconnected VoIP Provider", (which most VoIP providers are). In addition, you will usually have low international phone call rates to other countries. The savings can be substantial, with lower fees and taxes levied by traditional telephone carriers. Plus, most VoIP providers offer services with "unlimited" calling plans and an array of features all for one monthly fee.
A requirement for a VoIP connection is a high speed internet connection, such as cable, DSL, T1, or even wireless, as long as the wireless provider's bandwidth meets the minimum requirements for the VoIP provider you choose and their connection is stable enough to offer a connection without packet loss and jitter.
How does VoIP work? Voice over IP explained.
First, voice is converted by an ATA (Analog Telephone Adapter) or IP phone, from an analog signal to a digital signal. It is then sent over the Internet in data packets to a location that will be close to the destination. Then it will be converted back to an analog signal for the remaining distance over a traditional circuit switch (PSTN) (unless it is VoIP to VoIP). Your call can be received by traditional telephones worldwide, as well as other VoIP users. VoIP to VoIP calls can travel entirely over the Internet. Since your voice is changed to digital (so that it can travel over the Internet), other great features such as voice messages to email, call forwarding, logs of incoming and outgoing calls, caller ID, etc., can be included in your basic calling plan all for one low price. Many of these special features are great for the small business person who relies on their phone service to be more a information center rather than just a telephone.