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Monday Nov 30th, 2020

Pricing-Info

Please complete the form below and a VirtualTone Communication Solutions Specialist will contact you to discuss the right communication solution for your business.

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  • # of Employees
  • Purchasing Timeframe

       Product Overview

      VirtualTone handles all aspects of PBX updates and changes (Managed) on
      customer-specific PBX environments (Dedicated) on VirtualTone-owned hardware and carrier-grade networks (Secured).
      ● Manage all, some, or none of the PBX directly. VirtualTone provides full support for adds/moves/changes.
      ● Bring in your own SIP / IAX trunks and DIDs, or port your numbers to VirtualTone with porting support.
      ● PBX’s are not shared across customers; Each PBX environment is isolated and dedicated to you and your unique requirements.
      ● Each PBX has multi-layer security and intrusion detection to keep out hackers and telecom thieves.
      ● Multiple locations and remote work are the standard for us, not the exception.
      ● Mobile apps for on-the-go communications with Windows, Mac, Android, IOS, etc.
      ● CRM integrations that can be custom to you and your needs.

      Service Details
      ● Networks & data-centers are voice-specific & carrier-grade, owned by VirtualTone
      ● 8am - 5pm CST phone or email US-based support
      ● 24x7x365 US-based support for service and network outages
      ● 24x7x365 PBX monitoring
      ● No bandwidth or traffic fees
      ● Free backups of PBX (except call recordings)
      ● Free upgrades and updates as needed and available
      ● Secure access to browser-based Operator Panel and management interface
      ● Robust Intrusion Detection systems and firewalls
      ● Multiple PSTN-carrier fail-over for outbound calls
      ● Alternate inbound call routing if customer experiences ISP problems
      ● E911 support with free address read-back, including multiple-location support
      ● Third party SIP / IAX trunking supported
      ● Endpoint management available for easy phone provisioning
      ● Free video training on phone functions, other functions live remote trained as needed
      ● Basic and Advanced Call Center / Queue statistics packages available

      Setup and On-boarding
      ● Implementation documentation provides PBX configuration base
      ● PBX security configuration of firewall and intrusion detection systems
      ● VirtualTone trunk setup and configuration (or bring your own)
      ● Setup browser-based operator panel for at-a-glance PBX activity monitoring
      ● Number porting support and management (if needed)
      ● E911 address setup and verification
      ● Online training
      ● Customer testing prior to turn-up or cut-over

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