Dial By Ticket Module for ConnectWise
Whether it is support, marketing, billing, or quoting, ConnectWise has a way to streamline this process for your business and make sure no detail is left out. The ConnectWise ticketing system helps track time and information for your client, as well as for your company.
Now at VirtualTone we have a way to help unify your VirtualTone communication system and ConnectWise ticketing even more with the VTONE Dial by Ticket Module.
How It Works:
- Inbound calls - Client will be prompted to enter a ticket number and the call will go to the person that is the ticket owner and the calls are recorded when this process is completed and attached to the associated ticket.
- Outbound calls - The system will prompt the outgoing caller for a ticket number. Calls are recorded when this process is completed and recordings are attached to the associated ticket.
Call recordings can be helpful for quality assurance, training purposes, and for reviewing a client's request to make sure you have completed every task they need done.
ConnectWise takes companies productivity to the next level and now that process can be even more improved for a better experience for your client with the assistance of your VirtualTone communication system and the VTONE Dial by Ticket Module.