Testimonials

Let me just say thank you to VirtualTone for providing an amazing and clear "solution"  for our Internet VoIP needs. We have been using VirtualTone for just about a year now and I have loved the service, how easy it is to use, and the flexibility of the product. I have to say hats off, coming from a software individual I can give VirtualTone a round of applause for the product.

 I would give you all a 10 if I could, but you only let me select a 5 on the customer experience survey.  Your team was wonderful and I am very happy with the service.

We started working with VirtualTone a few months ago. The support from VirtualTone has been outstanding. My experience with VirtualTone has been the best experience I have had working with a telephone company. What I like best about working with VirtualTone is their outstanding customer service. I can recommend VirtualTone without any reservations to anyone looking for VoIP services.

One more thing, our client is thrilled with his new phones. He says they are the best phones he has ever had and that the connection is crystal clear.

To Whom It May Concern,

Our agency, William K Gary & Associates, became a VirtualTone customer in April of 2012. During the conversion time, we were given specialized treatment in order to help the process be expedited smoothly and efficiently.

Since the conversion, our technical service has been tremendous. VirtualTone representatives are prompt, knowledgeable, and courteous. This service is much different than we experienced with our last provider.

I would like to also note that our Service Tech, Stephanie, has provided service beyond the call of duty. During the initial installation, she spent overtime talking me through issues on Friday afternoon far past closing time.

Our agency will gladly recommend ViritualTone as a provider.

Best Regards,

VirtualTone is the best communication solution hands down. The support, system configuration options, and quality of service are all exceptional. We have had experience with a variety of VoIP and traditional phone services providers and non of them come close to what VirtualTone offers. Switching to VirtualTone was one of the best business decisions we have made. 

I currently have a VirtualTone communication solution and have been a VirtualTone customer since 2012. I have found VirtualTone to be (dependable, reliable, and courteous). We enjoy having the option for calls to be routed to the PLSC so we can concentrate on servicing our clients.

I have two offices. VirtualTone has made both offices seem like one. That has been so valuable not only for interoffice communication but customers can be assisted if the power goes out at one location or an employee doesn’t show up for work.

VirtualTone has made my job easier. Every time I call, Stephanie or Amanda helps me with my problem, like I was there only customer. Thanks for your support, it’s incredibly valuable to have people that know what they are doing and do what they say they will do.

Thanks for all your help.

Working with Jay and his team has been an excellent experience. I would highly recommend them.

I am an Insurance Agent with two locations. I currently have a VirtualTone communication solution and have been a VirtualTone customer since March 2011. I love the phone system! It has saved me money and made it easier to service my clients. We like being able to call the other office location by dialing the extension of who we want to talk with rather than the entire phone number at that office. We love being able to route calls to claims or the service center by dialing a 3 digit extension rather than dialing the whole number or not being able to transfer or forward the call for the client. I have a phone in my home office, so my staff calls my extension and my phone rings at both office locations & my home so they find me fast when they need me. We love that our phone messages can get emailed to us automatically. There is so much the phone can do. I bought the middle priced phone unit for everyone and found it worked well. We also have wireless headsets on all the phones, which allows us to find a file or move about the office being more productive without having to put someone on hold. I have not regretted, but rather been happy that I made the switch!

Sincerely,

I know when we are looking for any partner we want them to understand our model. We met with Jay\Trey\Joel about a year ago. We worked hard to push the product and have had great success with it. The key is they understand our model. This was key to us because they know where we need to make profit. They were willing to work with us on pricing and scoping new installs.

They are specific enough with hardware to and configurations to make sure you are able to work the product like it is supposed to.

David Lay at A PC Geek turned  me on to VirtualTone when I was looking for a hosted VoIP solution.  Thank you, David! I have been very pleased with with the sales support  and the technical support provided by VirtualTone. They always respond  within minutes and truly care about the customer and the partner. The  quality of the product is superb! The first client I sold this to said  they couldn't believe how clear the call was...they had never  experienced such clarity! I look forward to offering this solution to  more clients.

We've been using VirtualTone ourselves for almost a year now and implementing their hosted VOIP solution within our client base for about nine months and I couldn’t be happier. Their sales, support and overall product is excellent, the only regret I have is I didn’t contact them earlier.

We have been a customer of Virtual Tone for almost 5 years. Our phones are an important tool in the way we do business, and we needed a company who could keep up with our changing business structure. Both the sales and the support team at Virtual Tone have consistently delivered fast and friendly customer service and support as we have grown. We recently underwent a company merger and Virtual Tone worked quickly to build a system that would work for our expanded company. Not only were they able to cater to our needs, they were also able to save us money, too! I highly recommend Virtual Tone to any company looking for quality service and a great value from an exceptional group of people.

THESE GUYS  ROCK THE HUT!  I am very selective as to whom I associate my name and my company name  with.  With VirtualTone I know that the recommended solution is THE  SOLUTION.  I know they will not be trying to take my clients away but rather make them "more sticky" to me.  When I have had to contact their support department, they are there to  answer the phones and will work the problem to resolution.  The support  staff is very knowledgeable.    To Robinize that - Since switching my phone service to VirtualTone I  have received complement after compliment regarding the professionalism  of our phone system and greetings.  Their support staff immediately  answers the phone when I call or replies to my emails.  What problems I  have had were not due to VirtualTone but with my firewall vendor and  their firmware.  The VirtualTone support staff was able to identify  that problem within just a few minutes of troubleshooting and speak  directly to that with my firewall vendors support person.  I’m not just a partner with VirtualTone - I’m also a customer! 

We started with Virtualtone after the 2011 IT Nation. We changed from a large VOIP provider to Virtualtone with an outstandingly easy transition process. Virtualtone provides great customer services and a great value. We have now started working as a Gold Partner and implemented the Virtualtone Solution into several of our clients. The Virtualtone Sidebar and integration with Connectwise is outstanding. Jay, Amanda, Stephanie and Billy from Virtualtone is a great people to deal with and the whole team has been responsive to our needs. 

I have a phone in the office and at my home. If my staff calls my extension, my phone rings at both locations so I can be found faster when needed.

We have been a VirtualTone gold partner for a while now and I can say VirtualTone is top notch. We use their phone system in our offices as well as sell to current clients. Excellent support and implementation. Adds/moves/changes are as easy as a phone call or support ticket. Highly recommend

Simple, but elegant integration between our phone system and the CW client. Easily create new tickets and see existing tickets based on the caller. Team enjoys the enterprise chat functionality and built-in presence notifications.

Overall design keeps the interface simple but adds substantial functionality.

Switching to VirtualTone was one of the best business decisions we have made.

I have been an authorized Gold Partner with VirtualTone for a couple of years now. I highly recommend them to my customers as well as you; my peers. Their existing integration with CW is fantastic and from what I've seen of the new release, it will be PHENOMENAL!

The phone system itself is beyond what anyone else has on the market. Add to that the VirtualTone SideBar for the integration with CW and get ready to take your business up not just one; not two; no not even three notches. VirtualTone has re-written what it means to integrate with CW!